MagicBooking FAQ | Frequently asked questions
MagicBooking is an all-in-one booking, communication, and payment system. It automates admin tasks, including the management and organisation of all types of bookings and payments from one dashboard.
Book a demo or request more information here!
Book a demo or request more information here!
MagicBooking is perfect for clubs, schools, Multi-Academy Trusts, educational institutions, local authorities, governing bodies, and all childcare providers - big or small, public or private. No matter your size or structure, MagicBooking streamlines your operations.
We offer a wide range of tailored features to best serve our clients, from small independent business owners to Multi-Academy Trusts with 10 locations at once. Currently, 2000+ settings in the United Kingdom are using MagicBooking.
You can join the hundreds of schools and clubs that are using MagicBooking to reduce their administrative workload, save costs, and scale up in an easy way. Still unsure? Check out testimonials from our clients
*MagicBooking is GDPR-compliant and Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) certified, so it is a secure and useful option for schools looking to maintain or improve their standards. Learn more
We offer a wide range of tailored features to best serve our clients, from small independent business owners to Multi-Academy Trusts with 10 locations at once. Currently, 2000+ settings in the United Kingdom are using MagicBooking.
You can join the hundreds of schools and clubs that are using MagicBooking to reduce their administrative workload, save costs, and scale up in an easy way. Still unsure? Check out testimonials from our clients
*MagicBooking is GDPR-compliant and Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) certified, so it is a secure and useful option for schools looking to maintain or improve their standards. Learn more
MagicBooking saves you time and money, helping you grow by streamlining every aspect of managing your childcare provision on one easy-to-use platform.
Here are a few key benefits of MagicBooking:
Book a demo or request more information here!
Here are a few key benefits of MagicBooking:
- Streamline admin tasks with an all-in-one, automated platform that handles bookings, payments, and communications in one place.
- Reduce time spent on admin by automating booking processes, notifications, registers, invoices, and payment reconciliation.
- Boost revenue by accepting multiple payment options and providing customisable booking settings for full programmes or ad hoc sessions.
- Gain greater control on income by freezing bookings from overdue accounts, setting payment reminders, and implementing late fees.
- Grow faster and easier with a system designed to scale with your childcare provision.
- Redirect thousands of pounds spent on admin per year towards enhancing your childcare provision.
- Enhance communication with built-in email and SMS templates, allowing you to reach all parents at once.
- Keep track of everything with detailed records, tracking, and reporting features that keep you organised.
- Stay compliant with Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) and GDPR, safeguarding sensitive data like medical information and authorised collectors.
- Improve customer satisfaction with a seamless, 24/7 accessible booking system that is mobile-friendly, offering ease of use for parents that reduces the need for phone calls.
- Customise the system to reflect your brand and meet your unique needs and preferences.
Book a demo or request more information here!
MagicBooking automates booking and payment management for clubs, schools, Multi-Academy Trusts, educational institutions, local authorities, governing bodies, and other childcare providers, simplifying your operations. It can:
And much more!
Top tip: The best way to find out everything that MagicBooking can do is to get a free demo and see it for yourself!
- Automate bookings, payments, and reminders to reduce admin workload.
- Manage registers and attendance digitally, reducing admin work.
- Streamline payments, including instalments, online card, and Tax-Free Childcare.
- Simplify online parent bookings and payments and provide seamless check-in/outs.
- Provide custom-branded portals aligned with your school’s identity.
- Manage multiple services, such as activities, clubs, trips and wraparound care all in one place.
- Offer real-time updates on availability, transactions, tracking, and detailed reports.
- Offer GDPR-compliant, secure storage for child safety data (e.g., allergies, medical needs).
- Tailor booking settings for flexibility (e.g., ad-hoc or block bookings) and set customisable discounts if you choose to.
- Reduce debt levels by setting payment thresholds, blocking bookings for overdue accounts, and automating reminders.
- Improve parent communication with group emails and SMS notifications.
- Scale effortlessly as your business or school grows its bookings and services.
And much more!
Top tip: The best way to find out everything that MagicBooking can do is to get a free demo and see it for yourself!
If you’d like to see how to use MagicBooking, book your demo here for a time that suits you and one of our product experts will take you through the system.
Our demos are free of cost and commitment and completely tailored to your needs. There’s no pressure to sign up there and then, but if you’d like to, we are on hand to get everything up and running for you ASAP.
Want something else? Have any questions? Please contact us! We’d love to help.
Our demos are free of cost and commitment and completely tailored to your needs. There’s no pressure to sign up there and then, but if you’d like to, we are on hand to get everything up and running for you ASAP.
Want something else? Have any questions? Please contact us! We’d love to help.
Want to see the magic of MagicBooking in all its glory? Get a front-row seat here
Select a time that suits you to best understand how to use MagicBooking. Our demos are free of cost and commitment and completely tailored to your needs. You can come solo or invite your friends. There’s no pressure to sign up there and then, but if you’d like to, we are on hand to get everything up and running for you ASAP.
Select a time that suits you to best understand how to use MagicBooking. Our demos are free of cost and commitment and completely tailored to your needs. You can come solo or invite your friends. There’s no pressure to sign up there and then, but if you’d like to, we are on hand to get everything up and running for you ASAP.
Absolutely! We offer several discount options for schools, especially those with multiple locations. Here’s a quick overview:
For more information, get in touch with our friendly sales team. Let’s find the best solution for your needs!
- Volume discounts: If your school has multiple sites, you may qualify for volume discounts. Reach out to us for tailored pricing based on your needs.
- Module bundles: Choose more than one module and enjoy discounts on bundle combinations.
For more information, get in touch with our friendly sales team. Let’s find the best solution for your needs!
While many features are included in your MagicBooking subscription, some optional services may come with additional fees:
Our goal is to provide flexibility and value while keeping any extra costs transparent and manageable, so you can get the most from MagicBooking. Please reach out if you have any questions!
Prices exclusive of VAT (20%)
- Transaction fees: For card payments through our integrated payment gateway, to see the fee for schools click here and to see the fee for clubs click here. Payments by cheque, cash, or childcare vouchers are free of charge.
- School MIS integration (optional): A one-off £250 setup fee, plus £12 per month.
- Website integration (optional): For a seamless end-user experience, we can customise MagicBooking to match your website. This service has a one-off fee of £399, which may vary based on additional design requests. You can always add your logo and choose a theme colour at no extra cost.
Our goal is to provide flexibility and value while keeping any extra costs transparent and manageable, so you can get the most from MagicBooking. Please reach out if you have any questions!
Prices exclusive of VAT (20%)
Features & Products
The MagicBooking dashboard is packed with features that help you save time, save money, make money and scale up.
The best way to see all MagicBooking’s features in action is to book a demo!
Until then, here’s a quick rundown of MagicBooking’s main features.
Financial management and payment options
Comprehensive reporting
Organisational efficiency
Communication tools
Customisable to your school’s or club’s needs
These are just a few of MagicBooking’s features. Want to see everything MagicBooking has to offer? Book a demo or request more information
The best way to see all MagicBooking’s features in action is to book a demo!
Until then, here’s a quick rundown of MagicBooking’s main features.
Financial management and payment options
- Multiple payment types: Accept cards, cheques, Tax-Free Childcare (TFC), childcare vouchers, standing orders, cash, and promotional vouchers.
- Online payments: Efficient online payments enable parents to pay instantly during bookings, reducing late payments and administrative time.
- Pay by instalments: Parents can opt for instalment payments based on booking duration, with automatic deductions from saved cards and reminders sent prior to payment dates.
- Upfront payments: Allow deposits or full payments to minimise the risk of unpaid bookings and reduce debt chasing.
- Overdraft thresholds: Set overdraft limits to prevent further bookings if accounts are in arrears, ensuring overdue balances are addressed first.
- Customisable discounts: Have the option to offer parents customisable discounts at your discretion e.g. sibling discount or group discounts.
Comprehensive reporting
- Automated financial tracking: The system automates payment calculations like discounts, reconciliations, outstanding payments, direct debit and booking confirmations.
- Attendance management: Instant access to attendance records, child safety information, and session headcounts with up-to-date electronic registers. You can integrate your existing register system and allow for parents to check in/out electronically.
Organisational efficiency
- Multi-session and multi-site capability: Manage various sessions and locations from one system, adapting to your organisation’s size and type.
- Customisable booking rules: Tailor booking settings (e.g. ad-hoc or block booking), notice periods, cut-off times, and cancellation policies to fit your needs.
- Access permissions: Control data access for staff, ensuring discretion.
- GDPR compliance: MagicBooking adheres to GDPR regulations, ensuring secure handling of personal data and customisable consent options for parents.
- Wonde integration: MagicBooking integrates with Wonde to streamline student and parent data import, ensuring real-time updates and reducing manual entry errors.
Communication tools
- Schedule emails: Create, save, and schedule messages for different groups based on filters like age group or activity booked.
- SMS alerts: Send urgent information via SMS for immediate reach, bypassing email delays.
- Message templates: Utilise our email, invoice and marketing templates to save time.
- GDPR compliance: Fully compliant with GDPR, with options for parents to manage communication preferences, ensuring transparency and consent.
Customisable to your school’s or club’s needs
- Brand customisation: Tailor the platform’s look to match your organisation or school's website, enhancing the user experience.
- Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) alignment: The platform meets Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) requirements by maintaining accurate attendance records and offering detailed reporting features for inspections.
- Unique modules: The system will be set up to reflect whether you’re a school, MAT or club, and align with your requested modules and features.
These are just a few of MagicBooking’s features. Want to see everything MagicBooking has to offer? Book a demo or request more information
MagicBooking operates as a cloud-based system, which means you don’t have to install or manage software on your devices. Instead, our service is hosted over the Internet, allowing you to subscribe on a monthly or yearly basis. Here’s how it works:
Benefits of a cloud-based system
If you want to learn more about how MagicBooking operates in the cloud or discuss the intricacies of cloud-based systems, feel free to contact us here.
- Easy access: All you need is an Internet connection (via Wi-Fi or mobile data) and a device with a web browser to access the system anytime, anywhere. If you lack internet access, you can easily print or email up-to-date attendance registers to staff.
- Robust technology: We utilise Microsoft Azure Cloud for hosting. This means your data is managed through a global network of data centres that are backed up, hyper-encrypted, and always accessible.
Benefits of a cloud-based system
- Enhanced security: Your information is safe with multiple backups and government-level encryption, ensuring your data remains confidential and secure.
- Accessibility anywhere: Access your information from any internet-capable device, with minimal load times for a smooth experience.
- Compliance and local hosting: Our cloud infrastructure allows us to move data globally to comply with local regulations. For UK operations, your data is securely hosted in the UK and Ireland (London and Dublin).
- Automatic updates: You won't need to worry about installations or updates. Our development team continuously enhances the system, and you get immediate access to improvements as soon as they’re deployed.
- Eco-friendly solution: By using Azure Cloud, which has been carbon neutral since 2014, you contribute to reducing your carbon footprint. This approach promotes a paperless office, cutting down on waste, storage, printing, and disposal costs.
If you want to learn more about how MagicBooking operates in the cloud or discuss the intricacies of cloud-based systems, feel free to contact us here.
No, you don’t need to purchase or install any hardware or software to use MagicBooking. Our cloud-based system requires just a web browser and an internet connection. This means you can access all features and updates seamlessly without the hassle of installations, ensuring a smooth and efficient experience for you and your team.
Ready to simplify your booking process? Get started here!
Ready to simplify your booking process? Get started here!
Yes, MagicBooking is fully GDPR compliant. We prioritise your data security and empower you to manage personal data responsibly. Here’s how MagicBooking helps you comply with GDPR regulations:
Key features of our GDPR compliance
Steps to ensure your organisation is GDPR compliant
To further ensure your compliance as a Data Controller, follow this checklist:
How MagicBooking supports your GDPR compliance
If you need more information about GDPR compliance or how MagicBooking can assist you, contact us here. You can also view our Privacy Policy for more details.
Key features of our GDPR compliance
- Right to be forgotten: Parents can easily request to have their personal information removed from our system, with a dedicated option available for this purpose.
- Data control: You have full control over personal data, ensuring that only those with legitimate access can view sensitive information.
- Data anonymisation: MagicBooking enables anonymisation of data, safeguarding personal information while retaining necessary statistics.
Steps to ensure your organisation is GDPR compliant
To further ensure your compliance as a Data Controller, follow this checklist:
- Legacy data: Know where all your information is stored and ensure it is up-to-date.
- Access control: Assess who has access to your data and why. Limit access based on necessity.
- Data collection: Ensure you have a legitimate reason for collecting personal data. The information should enhance care for children and their families.
- Confidentiality: Be aware of who your data is shared with and establish clear sharing protocols.
- Data security: Store data securely, whether in paper format, spreadsheets, or online systems. Implement encryption and strong password protection for online storage.
- Data retention: Understand how long you can store personal data. Ensure that parents and staff can request access to their information and deletion when needed.
- Privacy policy: Maintain a clear Privacy Policy that explains data collection purposes and informs users upon registration.
- Updating information: Provide easy options for parents to keep their information current.
- Data backups: Regularly back up all personal data to prevent loss.
- Data breach policy: Have a policy in place for managing potential data breaches.
- Marketing practices: Ensure that any contact information collected for marketing is stored securely, with clear opt-out options for users.
How MagicBooking supports your GDPR compliance
- Secure cloud storage: We use Microsoft Azure to ensure your data is stored securely, with quick identification and notification capabilities in case of a breach.
- Financial data protection: Your financial information is safeguarded through our PCI-compliant payment partners. All user data is encrypted using SSL during transmission.
- User accounts: Parents can create accounts to manage their information securely. Each parent has their own login to update details as needed.
- Audit trail: The system provides a full audit trail, allowing you to track all activities on accounts.
- Opt-out options: Individuals can opt out of non-essential communications, with overrides available for urgent notifications.
If you need more information about GDPR compliance or how MagicBooking can assist you, contact us here. You can also view our Privacy Policy for more details.
MagicBooking is designed to enhance your safeguarding procedures and support you in achieving better Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) inspections. Here’s how our online booking system can make a difference:
Automated registers
Our system automatically generates and updates registers, giving you real-time visibility of who is attending each session. This ensures appropriate staffing levels and provides a comprehensive record for emergencies. With time-stamped arrival and departure logs, you can easily track attendance. When a child is collected, you can verify the collector's identity using the authorised collectors' list, enforce a secure collection password, and even capture the collector's signature for added security.
Centralised personal data management
MagicBooking securely stores essential information, including medical details, allergy information, dietary requirements, and parental consents. This centralised access ensures that vital data is readily available at your fingertips, streamlining communication and enhancing safety measures.
Injury and incident reporting
Our injury and incident reporting forms allow you to document and monitor any events effectively. Each incident is flagged in the register and can be emailed to parents for transparency. Additionally, all records are easily accessible through our reporting system, ensuring full compliance and readiness for Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) inspections.
Boost your safeguarding efforts with MagicBooking
With MagicBooking, you can streamline your safeguarding processes, enhance communication with parents, and ensure a safe environment for children. Experience the benefits of an intuitive, reliable system that helps you meet compliance standards effortlessly.
Ready to improve your safeguarding practices and Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) score? Get started with MagicBooking by getting in contact or better yet, requesting a demo.
Automated registers
Our system automatically generates and updates registers, giving you real-time visibility of who is attending each session. This ensures appropriate staffing levels and provides a comprehensive record for emergencies. With time-stamped arrival and departure logs, you can easily track attendance. When a child is collected, you can verify the collector's identity using the authorised collectors' list, enforce a secure collection password, and even capture the collector's signature for added security.
Centralised personal data management
MagicBooking securely stores essential information, including medical details, allergy information, dietary requirements, and parental consents. This centralised access ensures that vital data is readily available at your fingertips, streamlining communication and enhancing safety measures.
Injury and incident reporting
Our injury and incident reporting forms allow you to document and monitor any events effectively. Each incident is flagged in the register and can be emailed to parents for transparency. Additionally, all records are easily accessible through our reporting system, ensuring full compliance and readiness for Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) inspections.
Boost your safeguarding efforts with MagicBooking
With MagicBooking, you can streamline your safeguarding processes, enhance communication with parents, and ensure a safe environment for children. Experience the benefits of an intuitive, reliable system that helps you meet compliance standards effortlessly.
Ready to improve your safeguarding practices and Ofsted/Care Inspectorate/Estyn/The Education and Training Inspectorate (ETI) score? Get started with MagicBooking by getting in contact or better yet, requesting a demo.
Yes, MagicBooking makes it easy for parents to pay using Tax-Free Childcare (TFC) and various childcare vouchers alongside simplifying how schools or clubs process these payments.
Here’s how we simplify the process:
Seamless payment integration
MagicBooking allows parents to effortlessly utilise Tax-Free Childcare and childcare vouchers for their payments. This flexibility ensures that families can choose the best payment method for their needs.
Unique reconciliation tool
Our innovative reconciliation tool helps you track and reconcile TFC and childcare voucher payments—whether fully or partially. This means you can manage payments effortlessly without the hassle of manual cross-referencing.
Ready to optimise your payment processes? Get started with MagicBooking by getting in contact or better yet, requesting a demo.
Here’s how we simplify the process:
Seamless payment integration
MagicBooking allows parents to effortlessly utilise Tax-Free Childcare and childcare vouchers for their payments. This flexibility ensures that families can choose the best payment method for their needs.
Unique reconciliation tool
Our innovative reconciliation tool helps you track and reconcile TFC and childcare voucher payments—whether fully or partially. This means you can manage payments effortlessly without the hassle of manual cross-referencing.
Ready to optimise your payment processes? Get started with MagicBooking by getting in contact or better yet, requesting a demo.
Absolutely! With MagicBooking, you have complete control over discounts for parents. If you choose to offer discounts, setting up and customising them is easy, allowing you to tailor your offerings to suit your needs.
Here are a few of the discount options available:
Sibling discounts
You can implement sibling discounts for all services or specific activities. Options include:
Plus, if a booking is amended, the system automatically recalculates discounts, ensuring parents receive the correct amount.
Group discounts
MagicBooking allows you to set different pricing structures for various groups. For example, you can offer discounts for staff members or children eligible for Pupil Premium. Once established, these discounts are automatically applied.
Promotional codes
Utilise promotional codes to link discounts to your marketing campaigns. Whether you want to offer discounts to all parents or specific families as a gesture of goodwill, our system makes it simple.
Weekly discounts
Encourage parents to block-book sessions with weekly discounts, helping you fill spaces more efficiently.
FSM and pupil premium discounts
The system automatically retrieves relevant information from the school's MIS, ensuring that discounts for Free School Meals (FSM) and Pupil Premium students are applied seamlessly.
Ready to enhance parental satisfaction with flexible discounts and optimise your booking management? Book a demo or contact us.
Here are a few of the discount options available:
Sibling discounts
You can implement sibling discounts for all services or specific activities. Options include:
- A 50% discount for the second child
- A flat 10% discount for all siblings
Plus, if a booking is amended, the system automatically recalculates discounts, ensuring parents receive the correct amount.
Group discounts
MagicBooking allows you to set different pricing structures for various groups. For example, you can offer discounts for staff members or children eligible for Pupil Premium. Once established, these discounts are automatically applied.
Promotional codes
Utilise promotional codes to link discounts to your marketing campaigns. Whether you want to offer discounts to all parents or specific families as a gesture of goodwill, our system makes it simple.
Weekly discounts
Encourage parents to block-book sessions with weekly discounts, helping you fill spaces more efficiently.
FSM and pupil premium discounts
The system automatically retrieves relevant information from the school's MIS, ensuring that discounts for Free School Meals (FSM) and Pupil Premium students are applied seamlessly.
Ready to enhance parental satisfaction with flexible discounts and optimise your booking management? Book a demo or contact us.
Of course. MagicBooking gives you the flexibility to enforce your own policies, helping you manage bookings effectively and enhance the user experience.
Here are some key policies you might choose to implement and customise:
Cancellations
You can set specific cancellation rules for each club or activity you offer. Your options include:
As an admin, you also have the ability to issue credit notes for bookings cancelled outside the designated cancellation window.
Late fees
You can implement late fees for parents who pick up their children late. This policy encourages timely pick-ups and helps manage scheduling more effectively.
Booking freezing
MagicBooking allows you to freeze bookings for parents for a variety of reasons. For example, you might choose to block parents from booking new activities once they’re overdue payments, preventing them from making new bookings until their account is settled.
Explore more policy options
MagicBooking offers a wide range of policy options tailored to your needs. We’re here to help. Interested in learning more? Chat with our team or schedule a demo today!
Here are some key policies you might choose to implement and customise:
Cancellations
You can set specific cancellation rules for each club or activity you offer. Your options include:
- No cancellations: Prevent users from cancelling entirely.
- Credit note policy: Allow cancellations that generate a credit note only if they fall within your specified cancellation period.
- No credit notes: Enable cancellations without generating any credit notes.
As an admin, you also have the ability to issue credit notes for bookings cancelled outside the designated cancellation window.
Late fees
You can implement late fees for parents who pick up their children late. This policy encourages timely pick-ups and helps manage scheduling more effectively.
Booking freezing
MagicBooking allows you to freeze bookings for parents for a variety of reasons. For example, you might choose to block parents from booking new activities once they’re overdue payments, preventing them from making new bookings until their account is settled.
Explore more policy options
MagicBooking offers a wide range of policy options tailored to your needs. We’re here to help. Interested in learning more? Chat with our team or schedule a demo today!
How to use MagicBooking
Yes, we provide comprehensive training to help you get the most out of MagicBooking. Whether you're new to the platform or just need a refresher, our training ensures you’re equipped to fully utilise all features and functionalities.
What does the training include?
Our training covers everything from setting up your business rules and adding admins to creating activities and managing day-to-day tasks like bookings, registers, and payment reconciliation (including childcare vouchers and payment plans). We’ll guide you step-by-step through the system so you feel confident and ready to use it effectively.
What are my training options?
Why should I take the training?
Training is essential to ensure your organisation can maximise the platform's potential. By the end, you'll be comfortable navigating the system and capable of streamlining your operations, saving time and reducing costs.
Learn more.
What does the training include?
Our training covers everything from setting up your business rules and adding admins to creating activities and managing day-to-day tasks like bookings, registers, and payment reconciliation (including childcare vouchers and payment plans). We’ll guide you step-by-step through the system so you feel confident and ready to use it effectively.
What are my training options?
- Online training: Convenient and flexible, our online training is delivered via screen-sharing sessions. Book in hourly slots, with a total of four hours recommended (split into two sessions).
- Onsite training: Want something more interactive? Our onsite training dives deeper into the system, providing a hands-on, detailed experience. It includes a four-hour in-person session followed by two hours of screen-sharing support, split into 30-minute increments for added flexibility.
Why should I take the training?
Training is essential to ensure your organisation can maximise the platform's potential. By the end, you'll be comfortable navigating the system and capable of streamlining your operations, saving time and reducing costs.
Learn more.
Absolutely! We offer ongoing support to ensure you get the most out of MagicBooking after your initial training.
How do I access support?
Our Customer Care team is available during office hours to help with any questions or issues you may have. You can easily get in touch via our online help desk, where you can:
Is there any self-help available?
Yes! We provide a comprehensive user guide, available online 24/7, that gives you step-by-step instructions and troubleshooting tips whenever you need them.
Additionally, we offer a Parent Help section and “how-to” videos specifically designed for parents navigating the parent site. This is to make them as independent as possible so that they need not rely on you if they have any queries about making bookings, accessing their accounts or managing payments.
Why choose MagicBooking’s support?
Our dedicated team ensures your queries are resolved quickly, keeping your operations running smoothly. With both live support and robust self-help resources, you’ll always have the assistance you need.
Learn more.
How do I access support?
Our Customer Care team is available during office hours to help with any questions or issues you may have. You can easily get in touch via our online help desk, where you can:
- Chat with us live
- Submit support tickets
- Track the status of your requests
- Access your support history
Is there any self-help available?
Yes! We provide a comprehensive user guide, available online 24/7, that gives you step-by-step instructions and troubleshooting tips whenever you need them.
Additionally, we offer a Parent Help section and “how-to” videos specifically designed for parents navigating the parent site. This is to make them as independent as possible so that they need not rely on you if they have any queries about making bookings, accessing their accounts or managing payments.
Why choose MagicBooking’s support?
Our dedicated team ensures your queries are resolved quickly, keeping your operations running smoothly. With both live support and robust self-help resources, you’ll always have the assistance you need.
Learn more.
We understand the importance of having the right resources at your fingertips. That’s why we’ve created a range of resources designed specifically for help using the admin site and parent site.
For parents
We have a comprehensive YouTube playlist that includes powerful "how-to" videos for parents. These tutorials cover essential topics such as:
For admins
You can sign up for a cost-free, commitment-free personalised demo this week to explore how MagicBooking can enhance YOUR club or school’s booking process. Sign up here.
We also provide in-depth training sessions once you sign up, along with a comprehensive user guide, ensuring you’re fully equipped to manage your account effectively.
Still want a sneak peek? We have an introductory video to an administrator’s view on MagicBooking here.
Oh, and we’re also working on ready-to-watch tutorials specifically for admins which will be coming soon, so stay tuned for more information! We recommend following us on LinkedIn, Facebook, Instagram, X (Twitter) or subscribing to our newsletter to ensure you hear any updates.
As always, we’re here to help if you have any questions.
For parents
We have a comprehensive YouTube playlist that includes powerful "how-to" videos for parents. These tutorials cover essential topics such as:
- Making an ad-hoc or regular booking
- Creating an account
- Amending booking dates
- Making contract and weekly bookings
- Adding children and extra options to bookings
- Planning whole season bookings
For admins
You can sign up for a cost-free, commitment-free personalised demo this week to explore how MagicBooking can enhance YOUR club or school’s booking process. Sign up here.
We also provide in-depth training sessions once you sign up, along with a comprehensive user guide, ensuring you’re fully equipped to manage your account effectively.
Still want a sneak peek? We have an introductory video to an administrator’s view on MagicBooking here.
Oh, and we’re also working on ready-to-watch tutorials specifically for admins which will be coming soon, so stay tuned for more information! We recommend following us on LinkedIn, Facebook, Instagram, X (Twitter) or subscribing to our newsletter to ensure you hear any updates.
As always, we’re here to help if you have any questions.
We appreciate your interest in enhancing your experience with MagicBooking! Currently, we don’t have live or saved webinars available for you to attend or watch. However, we are actively working on introducing this feature to provide you with valuable insights and training.
Stay updated
To ensure you’re the first to know when our webinars become available, we recommend following us on LinkedIn, Facebook, Instagram, X (Twitter) or subscribing to our newsletter. This way, you’ll receive updates on upcoming webinars and other valuable resources.
If you have any specific questions or need assistance, feel free to reach out to our support team.
Stay updated
To ensure you’re the first to know when our webinars become available, we recommend following us on LinkedIn, Facebook, Instagram, X (Twitter) or subscribing to our newsletter. This way, you’ll receive updates on upcoming webinars and other valuable resources.
If you have any specific questions or need assistance, feel free to reach out to our support team.
Your subscription renews automatically, but if you need to cancel, simply provide a one-month written notice before the end of your current invoicing period. This applies to both parties. If there’s anything we can do to resolve an issue before cancelling, we’d love the chance to help - just reach out, and we’ll do our best to find a solution.
We aim to make the process as smooth as possible while ensuring you get the full value of our service.
We aim to make the process as smooth as possible while ensuring you get the full value of our service.
Once your training and initial setup are complete, you can start promoting your activities. Some clients have gone live in as little as 48 hours, but on average, the process takes 1-3 weeks, depending on your availability and how much time you can dedicate to transitioning.
You can easily import basic parent and child data to create parent accounts. However, parents will need to complete the registration process to provide additional details like consents, medical information, allergies, authorised collectors, and emergency contacts.
During setup, you can also establish opening balances, add credits, or log debts on accounts, ensuring a smooth transition.
For the best results, we recommend going live just before a new invoicing period - such as at the start of a new term, half-term, or holiday play scheme.
This flexible timeline ensures you can transition at a pace that suits your organisation while getting everything set up for a successful launch.
Learn more.
You can easily import basic parent and child data to create parent accounts. However, parents will need to complete the registration process to provide additional details like consents, medical information, allergies, authorised collectors, and emergency contacts.
During setup, you can also establish opening balances, add credits, or log debts on accounts, ensuring a smooth transition.
For the best results, we recommend going live just before a new invoicing period - such as at the start of a new term, half-term, or holiday play scheme.
This flexible timeline ensures you can transition at a pace that suits your organisation while getting everything set up for a successful launch.
Learn more.
MagicBooking Integrations
Yes! MagicBooking seamlessly integrates with the majority of School Management Information Systems (MIS). This includes popular platforms such as SIMS, Arbor, ScholarPack, SchoolBase, and more.
What does this integration mean for you?
Learn more.
What does this integration mean for you?
- Automated data transfer: Key pupil information, including parents’ details, medical information, allergies, and discount entitlements, is automatically pulled into MagicBooking. This ensures that your data is up-to-date and reduces manual entry.
- Streamlined processes: By integrating with your MIS, you can streamline your booking processes, saving time and reducing errors.
- Enhanced communication: Keep parents informed with accurate and comprehensive data at your fingertips, allowing for better communication and service.
Learn more.
Absolutely! MagicBooking can seamlessly integrate with both email and SMS to enhance your communication with parents.
Key features of our integration:
Why not find out more in a demo?
Key features of our integration:
- Parent communication: Easily send messages to parents via email and SMS, ensuring they stay informed about important updates and events. You can also choose to send emails in bulk by applying filters.
- Contact import: Import your contacts effortlessly into MagicBooking, making it simple to manage communication with parents.
- Scheduled communications: With our scheduling software, you can set up messages to be sent at a future date and time or send them immediately. This flexibility allows you to plan ahead and ensure timely notifications.
- Customisable email sending: When you send emails through MagicBooking, they will appear as if sent from your chosen email address. Plus, any replies will go directly to your inbox, keeping your communication streamlined.
Why not find out more in a demo?
Yes, MagicBooking is integrated with Wonde! This integration allows for seamless data transfer, ensuring that pupil information and relevant details are automatically synchronised between the two platforms.
Learn more.
Learn more.
Currently, MagicBooking does not integrate with social media platforms or Google Analytics. However, we are actively working on enhancing our features, so stay tuned for updates!
Stay updated
To keep up with the latest news and developments, we encourage you to follow us on LinkedIn, Facebook, Instagram, X (Twitter) and sign up for our newsletter. This way, you’ll be the first to know when new integrations are available!
As always, we’re here to help if you have any questions.
Stay updated
To keep up with the latest news and developments, we encourage you to follow us on LinkedIn, Facebook, Instagram, X (Twitter) and sign up for our newsletter. This way, you’ll be the first to know when new integrations are available!
As always, we’re here to help if you have any questions.
Yes, MagicBooking is approved by BESA (British Educational Suppliers Association). This approval signifies our commitment to providing quality services and products specifically designed for the education sector.
What does BESA approval mean?
Being BESA approved shows that MagicBooking meets high industry standards, ensuring reliability and effectiveness in managing your school’s booking and administration needs.
Have further questions? Feel free to reach out!
What does BESA approval mean?
Being BESA approved shows that MagicBooking meets high industry standards, ensuring reliability and effectiveness in managing your school’s booking and administration needs.
Have further questions? Feel free to reach out!
Do I need a website for MagicBooking?
No, you do not need an existing website to use MagicBooking. It is a standalone booking solution that provides you with a unique URL to access your booking system, which you can easily communicate with parents.
Customisation options
You can personalise your MagicBooking management system with your logo and color scheme, ensuring it reflects your brand.
Already have a website?
No problem! If you already have a website, we can "skin" MagicBooking to align with your existing branding. This provides a seamless transition for parents as they navigate from your commercial site to the booking system.
If you have any questions about setting up or integrating MagicBooking, feel free to reach out to us!
No, you do not need an existing website to use MagicBooking. It is a standalone booking solution that provides you with a unique URL to access your booking system, which you can easily communicate with parents.
Customisation options
You can personalise your MagicBooking management system with your logo and color scheme, ensuring it reflects your brand.
Already have a website?
No problem! If you already have a website, we can "skin" MagicBooking to align with your existing branding. This provides a seamless transition for parents as they navigate from your commercial site to the booking system.
If you have any questions about setting up or integrating MagicBooking, feel free to reach out to us!
MagicBooking Partners
MagicBooking provides tailored solutions for out-of-school clubs and classes, ensuring efficient management and a better experience for your clients.
Key features for clubs and classes:
Customisable features
MagicBooking can be tailored to meet the specific needs of your club or class, ensuring seamless operations.
Interested in exploring how MagicBooking can transform your club management? This is your official invite to schedule a demo for a personalised consultation.
Key features for clubs and classes:
- Out-of-School Clubs Module: Ideal for wraparound childcare providers like breakfast, after-school, and holiday clubs. This module allows clients to set up advanced bookings for the term or academic year, book any combination of days based on availability, and implement monthly auto-charge instalments for longer-term bookings and accept childcare voucher payments.
- Clubs and Classes Module: Designed for clubs where customers can block book full programmes at a fixed price. This is particularly useful for courses spanning 10-12 weeks, held on fixed days for all sessions, making it great for holiday clubs with enforced block attendance.
Customisable features
MagicBooking can be tailored to meet the specific needs of your club or class, ensuring seamless operations.
Interested in exploring how MagicBooking can transform your club management? This is your official invite to schedule a demo for a personalised consultation.
MagicBooking is a pioneering all-in-one booking, payment, communication and management system designed specifically for primary schools, Multi-Academy Trusts (MATs) and other educational institutions. Our platform simplifies the administration of various school services, all within a single application.
Comprehensive modules for schools
Choose from a range of modules tailored for your needs, including:
Customisable booking solutions
Our platform can be tailored to fit your specific requirements, ensuring it aligns perfectly with your school’s operations.
Interested in exploring how MagicBooking can transform your school’s management? This is your official invite to schedule a demo for a personalised consultation.
Comprehensive modules for schools
Choose from a range of modules tailored for your needs, including:
- Wraparound care: Manage breakfast clubs, afterschool clubs and any other wraparound care seamlessly.
- Extracurricular clubs: Facilitate bookings for a variety of clubs and activities.
- School trips: Organise and manage student trips effortlessly.
- School dinners: Streamline meal bookings and payments.
- Parents' evenings: Simplify scheduling and communication with parents.
Customisable booking solutions
Our platform can be tailored to fit your specific requirements, ensuring it aligns perfectly with your school’s operations.
Interested in exploring how MagicBooking can transform your school’s management? This is your official invite to schedule a demo for a personalised consultation.
Yes, MagicBooking collaborates with a variety of partners to enhance our offerings and create value for our users. While we currently do not have a standardised partner programme, we maintain unique relationships tailored to each partner's needs and strengths.
Current partners include:
Check out more about our partners here.
We are always open to exploring new partnerships! If you’re interested in collaborating, please reach out to us. We’re confident we can find a mutually beneficial arrangement that enhances our services and supports your goals.
Current partners include:
- Smart Horizons
- Wonde
- Morton Michel
- Clybiau Plant Cymru Kids Club
- Out of School Alliance (OOSA)
Check out more about our partners here.
We are always open to exploring new partnerships! If you’re interested in collaborating, please reach out to us. We’re confident we can find a mutually beneficial arrangement that enhances our services and supports your goals.