Efficient customer communication tools
Written by The MagicBooking team
6 min read
Did you know magicbooking can help you make your communication with parents more efficient? It offers options to send parents information such as newsletters, urgent messages and links to resources as well as communicate with all or a targeted list of parents through emails and SMS.
In this blog, we look at what you can do with magicbooking’s communication module in more detail:
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Email Notifications
The system has a number of customisable notifications that can be triggered by set criteria or system events, e.g. sending a confirmation email after a booking has been made.
SMS and Email Templates
The magicbooking communications module allows you to create email and SMS templates. You can create professional-looking emails that include links and images, and you can store, edit and save these messaging templates. This saves time, and they can be used over and over again. The templates can be used for communications to a single parent, a group of parents or all. You can choose to send messages immediately or schedule them to be sent for some future date and time e.g. in the lead-up to an event.
Set up Parent Notices
Magicbooking lets you set up parent notices when they log into their account. These notices ensure your parents stay up to date with your latest development e.g. your Covid status, and these notices can be scheduled and pinned to ensure parents do not miss them.
Communicate with Different Parent Groups
Individual Messages
With magicbooking, you can send emails to individual parents e.g. if you need to contact a parent about a specific booking. These messages can be created as a one-off message, or you can use a template.
Group Messages
Magicbooking lets you send emails or SMS to all or multiple parent groups. There are many filters you can use e.g. target specific classrooms, target new parents or parents owing money or only those that have booked specific activities. This group communication is a convenient way to impart information, especially if it is urgent. You can schedule messages, use templates and send yourself a test email to double-check there are no errors.
Email Archive
Magicbooking keeps the history of sent messages, this is a great way to keep track of what emails you have sent.
Summary
In summary, magicbooking improves the way you communicate with your parents, and in the age of digital communication, it is becoming more critical to have even better communication channels with your customers to enable your childcare provision to grow and thrive. Read more about MagicBookings powerful communication tools here
